🖤 Terms & Conditions Bespoke Pet Commissions:
A Handmade Piece Inspired by Your Pets
✨ Welcome to our bespoke service! Celebrate your furry friends with a bespoke ceramic piece.
Create Yours →
1. Service Overview
What We Offer
• Every so often, we open a limited number of commission slots for personalised ceramics.
• Handmade ceramics (mugs, bowls, plates) featuring your pets' likeness, styled to harmonise with our Wobbly Brook collection’s aesthetic.
• Two commission paths
A. Existing Design Adaptation: We recreate a piece from our Wobbly Brook collection, replacing the main motif(s) with your pet(s) and adding names where suits and space allow.
B. The Mystery Masterpiece : A mystery box experience — your pet becomes the muse for a never-before-seen ceramic, born from our artist’s hands. Unbox a one-of-a-kind surprise, crafted exclusively in our signature style of Wobbly Brook collection.
2. What to Expect
Creative interpretation: The artist may reimagine your pets' features to harmonise with the overall Wobbly Brook collection’s style (e.g., simplifying fur patterns, emphasising expressive eyes).
No literal replication: While your pet(s) is the focus, the design prioritises artistic cohesion over photorealism.
For Option A (Existing Designs, AKA "The Signature Refresh")
• Layouts, colours, and patterns match the original Wobbly Brook piece you will have chosen.
• Your pet(s) replaces the main element(s) only.
For Option B (The Mystery Masterpiece)
• A never-before-seen piece. A collectible born from pure artistic alchemy.
• Your pet(s) is the heartbeat: Their likeness (e.g., markings, or quirks) will be the heart of the design.
Other design details — colour palette, background motifs, composition — are left open and decided by our artists so that we can respond instinctively to your pets' photos and interpret their personality as we work, whilst staying true to the style of the Wobbly Brook collection.
• Every piece is inherently valuable and irreplaceable (a one-of-one creation). The magic lies in the artist’s fresh perspective: Your pet’s likeness anchors the design, while other components unfold spontaneously as part of the creative journey.
• The final piece will be an unboxing surprise - one we hope brings joy when it arrives.
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3. Key Policies
Design Process
• No previews/approvals: We entrust our artists to interpret your pet’s essence organically—preserving your sense of wonder whilst honouring the spontaneity of the creative process. Designs are finalised by the artist. You agree to embrace the creative interpretation and surprise reveal.
• Artistic discretion: Colours, composition, and decorative elements are curated by the artist aligning with our Wobbly Brook collection’s style. While your pets' photos guide the design, the artist may selectively incorporate details (e.g., names, markings, pose) that align with the piece’s composition and style. Not all elements may be used.
• Not portraits: Your pets' likeness will be stylised (e.g., markings) but not photorealistic.
Sales, Cancellation & Returns
• Non-refundable: All commissions are final sales, therefore non-refundable due to their bespoke nature. However, you will have 48 hours from the time of order placement to cancel the order.
• No remakes for design choices: We cannot remake pieces due to dissatisfaction with creative interpretation (e.g., colour palette, omitted details, or abstraction level)—this unpredictability is central to the joy of unboxing a truly original work.
• Damage claims only: Contact us within 48 hours of delivery with photo proof for replacements.
Production & Shipping
• Timelines: Estimated completion dates are shown on the order page here. Delays due to complexity or shipping disruptions will be communicated via email.
Intellectual Property
• Artists retain rights to reuse non-personal elements (colours, motifs, patterns) in future designs.
• The personalised elements containing your pets' likeness/names will never be replicated or resold.
Photo Guidelines
• Submit clear, well-lit photos here showing your pets' key features.
Pro tip: Capture their signature expression! A well-lit shot + one showing unique markings (if any) works best.
• Blurry images may result in less accurate interpretations.
Snapped the perfect pic? Submit Now →
4. Limitation of Liability
• Handmade variations: Variations in glaze, shape, or texture are inherent to the creative journey and not defects.
• Design choices: You acknowledge the artist’s right to curate or omit certain details for aesthetic harmony. Dissatisfaction with stylistic choices (e.g., colour palette, abstraction level) does not qualify for remakes or refunds.
5. Agreement
By purchasing, you confirm you:
✅ Understand there are no previews/approvals.
✅ Accept the non-refundable policy.
✅ Provided accurate photos and details.
✅ Read and agree to these terms.
🐾 Ready to begin? Write the First Chapter →
Need further help?
Review our order page for service details, leave us a message, or email shop@randy-yu.com.